Terms and Conditions

General terms and conditions of SA Design

Article 1 - Identity of the entrepreneur

SA Design | Baambrugse Zuwe 149A | 3645 AE Vinkeveen

Phone number: 06-54730161 | email address: info@sa-design.nl

Chamber of Commerce number: 75011530 | VAT identification number: NL8601.08.028.B.01

Article 2 - Applicability

1. These general terms and conditions apply to every offer from SA Design and to every distance contract concluded between SA Design and the consumer.
2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, SA Design will indicate before the distance contract is concluded how the general terms and conditions can be viewed at SA Design and that they will be sent free of charge as soon as possible at the request of the consumer.
3. By placing an order with SA Design you agree to the terms and conditions of SA Design.
4. SA Design has the right to change these general terms and conditions and the content of the website at any time.

Article 3 - Offer

1. All offers and quotations from SA Design are without obligation. SA Design expressly reserves the right to change prices.
2. If an offer has a limited period of validity or is made subject to conditions, such as in the case of quotations for custom work, this will be stated in the offer.
3. Samples and models shown and/or provided, as well as information about colors, sizes and other descriptions in the webshop, on social media or other SA Design communications, are done as carefully as possible, but are only an indication. No rights can be derived from this, unless the parties have expressly agreed otherwise in writing. The product specification for wicker bags is indicative and is stated as "palm leaf and leather" as standard under "material", because these 2 elements in each basket/bag form the basis for each bag. All other additions and enrichments such as fabric, ribbon, pompoms, cord and shells are indicatively shown by images or texts, but are not listed in full under "material" for the product in question.

Article 4 - Agreement

1. The agreement is concluded at the time of acceptance by the consumer of the order from SA Design via the webshop or by email or via social media, after which payment must follow.
2. If the consumer has accepted the offer electronically, SA Design will immediately confirm receipt of acceptance of the offer electronically. As long as receipt of this acceptance has not been confirmed by SA Design, no agreement has been concluded.
3. SA Design reserves the right to refuse orders, with or without giving reasons to the consumer. In that case, any payment already made will be refunded to the account of the bank or credit card company from which the payment originated.
4. For customized quotes, an agreement has been concluded as soon as the consumer has given written or verbal approval, after which SA Design has confirmed the agreement by email or app.
5. For B2B quotes, an agreement has been concluded as soon as the customer has agreed in writing to SA Design's offer, after which SA Design has confirmed the agreement by email.

Article 5 - Prices

1. The prices stated in the offer are in euros and include VAT and exclude shipping costs, unless explicitly stated otherwise.
2. All prices are subject to price changes.
3. Changed prices do not affect orders already placed.
4. Prices of products on sale are clearly indicated on the website and the invoice. These products cannot be exchanged or returned.
5. If a voucher is applied, the price with the discount due to the voucher will be clear on the checkout page. Coupons do not apply to already discounted items unless expressly stated otherwise. A voucher can only be used once per customer. 1 voucher can be used per order, so 2 different vouchers cannot be used within 1 order. Vouchers are generally valid for 2 months after issue unless otherwise communicated in writing.
6. This applies to B2B instead of Article 1 , that prices mentioned in the communication are exclusive of VAT and shipping costs, unless explicitly stated otherwise.
7. For B2B, it also applies that delivered items for the same consumer price (= price including VAT as on the website) must be communicated to third parties such as employees or relations (if applicable) or that the price is not communicated to third parties.

Article 6 - Payment

1. Payment is in principle made in advance by means of online prepayment or via bank transfer. After placing an order, the consumer will receive a confirmation by e-mail containing the total costs, including shipping costs. After receipt of full payment and written confirmation of the order by SA Design to the consumer, SA Design will ship the consumer's order.
2. If the consumer does not meet his payment obligation(s) on time, he is, after SA Design has informed him of the late payment and SA Design has granted the consumer a period of 14 days to still meet his payment obligations, after If payment is not made within this 14-day period, SA Design will owe statutory interest on the amount still owed and SA Design will be entitled to charge extrajudicial collection costs incurred by it. These collection costs amount to a maximum of: 15% on outstanding amounts up to € 2,500; 10% on the next € 2,500 and 5% on the next € 5,000 with a minimum of € 40. SA Design may deviate from the stated amounts and percentages for the benefit of the consumer.
3. For customized quotations, instead of Article 1, the payment and delivery conditions are stated in the agreement that has been concluded. In principle, the payment concerns 50% of the total amount by the consumer, including VAT, upon acceptance of the quotation and 50% upon delivery.
4. This applies to B2B quotations instead of Article 1 , the payment and delivery conditions are stated in the agreement that has been concluded.

Article 7 - Delivery and execution

1. SA Design will exercise the utmost care when receiving and executing product orders.
2. The place of delivery is the address that the consumer has provided to SA Design.
3. Taking into account what is stated in Article 3 of these general terms and conditions, SA Design will execute accepted orders expeditiously, but no later than within 30 days, unless a different delivery period has been agreed. If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be notified of this no later than 30 days after he has placed the order. In that case, the consumer has the right to terminate the agreement without costs.
4. After dissolution in accordance with the previous paragraph, SA Design will immediately refund the amount paid by the consumer.
5. The risk of damage and/or loss of products rests with SA Design until the moment of delivery to the consumer or a representative designated in advance and made known to SA Design, unless expressly agreed otherwise.
6. The terms are stated in working days, meaning all days from Monday to Friday, with the exception of statutory holidays.
7. The stated delivery times are indicative. Any excess of this does not entitle the consumer to compensation, termination of the agreement or failure to fulfill any obligation under the agreement.
8. SA Design keeps its website up to date as best as possible. However, if an item is no longer available, SA Design will contact the consumer as soon as possible.
9. For customized quotations, the delivery and execution are further specified in the agreement and have been approved by the parties.
10. For B2B quotations, the delivery and execution are further specified in the agreement and have been approved by the parties.
11. For B2B offers, SA Design reserves the right to offer items that are offered in larger quantities based on a unique product in the webshop, with a small variation to ensure uniqueness for B2C.

Article 8 - Right of withdrawal and reflection period

1. The consumer can terminate an agreement regarding the purchase of a product during a cooling-off period of 14 days without giving reasons. SA Design may ask the consumer about the reason for withdrawal, but does not oblige him to state his reason(s).
2. The cooling-off period of this article referred to in paragraph 1 starts on the day after the consumer, or a third party designated in advance by the consumer, who is not the carrier, has received the product.
3. However, the provisions of paragraphs 1 and 2 do not apply to products that are specially made to measure or personalized for or at the request of the consumer, such as baskets with initials and/or a name on them, custom-made leather bags or baskets/bags with additions. or leather bags/leather accessories with initials and/or are on sale. These custom-made and/or personalized items or items on sale cannot be exchanged or returned by the consumer. In addition to the general terms and conditions, the consumer has also been informed of this, for example by the text accompanying the product on the website or the invoice text.
4. The consumer must check the item upon receipt for any errors or damage. These must be reported to SA Design by e-mail without delay but within 14 days of receipt by the consumer; Reports after this 14 day period will no longer be accepted.
5. During the reflection period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to determine the nature, characteristics and operation of the product. The strict principle here is that the consumer may only handle and inspect the product as he would in a store.
6. The consumer is liable for any reduction in value of the product that is the result of handling the product that goes beyond what is permitted in the previous paragraph.
7. The provisions of Articles 1 and 2 do not apply to tailor-made quotations and workshops. A paid workshop or a product made after the quotation has been agreed has no right of withdrawal and cannot be exchanged or returned. For workshops, the workshop can be canceled up to 14 days in advance in exchange for a voucher for a workshop or for the webshop. If it is demonstrable that a student cannot participate due to force majeure, this force majeure must be demonstrable.
8. This article does not apply to B2B quotations and agreements.

Article 9 - Exchanges and returns

1. If the consumer exercises his right of withdrawal, he must report this within the cooling-off period by means of the model withdrawal form ( download the model form here ) or in another unambiguous manner to SA Design.
2. As soon as possible, but within 14 days from the day following the notification referred to in the previous paragraph, the consumer shall return the product or hand it over to (an authorized representative of) SA Design.
3. The consumer returns the product with all supplied accessories, in the original condition and packaging, unused and with the label attached, and in accordance with the reasonable and clear instructions provided by SA Design.
4. The risk and burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.
5. The consumer bears the direct costs of returning the product unless SA Design has expressly indicated in writing that it will pay these.
6. If the consumer exercises his right of withdrawal, all additional agreements will be dissolved by operation of law.
7. If SA Design enables the notification of withdrawal by the consumer electronically, it will immediately send a confirmation of receipt after receiving this notification.
8. SA Design will reimburse the consumer's purchase price within 10 working days after the return has been received in good order by SA Design at the office, including the shipping costs incurred by SA Design for the shipment, provided that the entire shipment is returned in perfect condition, unused and in its original condition. has been sent; If only part is returned, the shipping costs will not be refunded by SA Design. The shipping costs and shipping risk for returns and exchanges are borne by the consumer.
9. Insufficient, unpaid returns or cash on delivery returns will not be accepted and the consumer's right of return will therefore lapse.
10. Products that are specially tailored and/or personalized for the consumer, such as baskets with a name on them, custom-made leather bags or baskets/bags with additions and products on sale, are not subject to this article. These items cannot be exchanged or returned by the consumer. See also article 8.3.
11. Items that are damaged, soiled, worn or otherwise used, such as espadrilles with a soiled sole, or jewelry that has been used incorrectly, for example due to contact with water and/or perfume, or is broken, or wicker bags that have been used or bags that have been bags where the label has been removed so that use cannot be traced, cannot be exchanged or returned.
12. The provisions of this article do not apply to tailor-made quotations, see also article 8.7. A product made by SA Design after the quotation has been approved cannot be exchanged or returned.
13. The provisions of this article do not apply to B2B quotations and agreements, see also article 8.8. A product made and delivered by SA Design after the quotation has been approved cannot be exchanged or returned.

Article 11 - additional conditions for Workshops

1. The price of a workshop is stated on the website or the invoice.
2. For online bookings (not costum), the workshop must be paid for immediately and a cooling-off period of 14 days applies from the moment of payment.
3. When booking custom workshops (not online), the invoice amount must be paid in advance within 14 days of the invoice being issued. A cooling-off period of 14 days also applies from the invoice date.
4. Cancellation can be made by email or telephone prior to the workshop date and is only effective upon written confirmation by SA Design. If you cancel up to 1 month before the start of the workshop, only € 15 cancellation costs will be charged. In case of cancellation from 1 month before the workshop date to 1 week before the start, 50% of the paid amount will be refunded. No refunds will be given if you cancel one week before the start of the workshop date.
5. SA Design reserves the right in the event of illness of the workshop provider to reschedule the workshop in consultation with students; If this proves not possible, the workshop fee will be refunded. SA Design thus meets its obligations towards the student and the student is therefore not entitled to compensation.
6. SA Design reserves the right not to proceed with a workshop on the date as offered online if there are too few participants. The amount already paid will then be refunded or an alternative date can be chosen.
7. Students use the available materials, tools and machines at their own risk. SA Design is hereby indemnified against any injury that may be caused by the aforementioned.
8. The intellectual property rights of SA Design on all products and materials always remain the property of SA Design. Materials, designs and ideas may not be reproduced, used or distributed outside the Atelier without prior written permission from SA Design.
9. It is not permitted to take photos and films during the workshops without prior permission. SA Design will ask participants for permission in advance to take photos and videos for social media.

Article 10 - Complaints procedure

1. SA Design has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
2. Complaints about the execution of the agreement must be submitted fully and clearly described in writing to SA Design within a reasonable time, in this case within 5 days after the consumer or customer has discovered the defects.
3. Complaints submitted to SA Design will be answered within 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, SA Design will respond within 14 days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed answer.
4. The consumer or customer must in any case give SA Design at least 4 weeks to resolve the complaint by mutual agreement. After this period, a dispute arises that is subject to the dispute settlement procedure.

Article 11 - Disputes

Agreements between SA Design and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law.

Article 12 - Privacy

SA Design has established its privacy policy in the SA Design Privacy Policy, as published on the SA Design website.