Exchanges and returns

Would you like to return your order or exchange it for a different item/size?

Not completely satisfied with your new purchase? That's unfortunate, of course, but it happens! Follow the steps below:

To register
If the order meets the return conditions, we request that you return it within You can report this within 14 days of receipt by sending an email to info@sa-design.nl . Please include the order number in the subject line. Custom-made and personalized products cannot be exchanged or returned.

Packing & Shipping

Pack the item, including the packing slip, in its original packaging. Indicate the reason for return on the packing slip . You are responsible for the shipping and any loss or damage, so we recommend sending it with a track & trace code. Return shipping costs are the responsibility of the customer.

Shipping address

SA Design

Baambrugse Zuwe 149A

3645 AE WINKEVEEN

Return Receipt & Refund
Once we receive the returned product, you'll receive a confirmation email. If the product meets our return policy, the purchase price will be refunded to the account you used for payment the same day, if possible, but in any case within 7 days of receiving the package.

Return Policy

• The item must be in its original condition with the original tag attached.
• The item must be in new condition.
• The item must be shipped in its original packaging.
• The package must be sent with the packing slip.
• Please state the reason for return on the packing slip.
• See also the general terms and conditions on our website.

We will not accept returns if the item

• is custom made;
• is personalized;
• has been registered with us within 14 days of receipt;
• has been worn or used;
• is dirty, damaged or contains stains
• has not been received in accordance with the return conditions.

If you have any questions about exchanging or returning, please contact us .